Frequently Asked Questions

Below is a list of some common questions about Studio MD. If you have a question that is not answered here or elsewhere on our site please contact us at (530)343-1200.

1. What types of health services are available?
2. What is a TANCS Fee?
3. Is this a "concierge practice?"
4. What are your hours of operation?
5. How do I schedule an appointment?
6. Do you have same day/walk-in appointments?
7. Do you have a cancellation policy?
8. What should I bring to my appointment?
9. What should I do if the office is closed and I need to speak with the doctor?
10. How can I get a prescription refill?
11. Where do I call for billing questions?

Answers

1. What types of health services are available?

At Studio+MD our focus is comprehensive healthcare for women... and their families! Dr. Harwood is board certified in Family Medicine and has been in practice for 10 years. Please refer to "OUR SERVICES" section of the website for full details.

2. What is a TANCS Fee?

The TANCS fee stands for "Technology, Amenities and Non-Covered Services Fee." This fee covers services not provided for by your health insurance plan that make your healthcare experience more convenient and enjoyable. These services include online appointment scheduling, secure email, and pleasant environment. At this time our TANCS fee is $250 per year for the first member of a family, $200 for the second. Children ages 16 and under are free.

3. Is this a "concierge practice?"

Concierge practices typically charge members $1000-$5000/year to be a member of their practice and often only accept cash as payment. At Studio+MD we accept most insurances including Medicare and charge less than a $1/day (see above) in order to provide our members with increased convenience and ease of access.

4. What are your hours of operation?

Our office is open Mon-Fri from 8:30am-5:00 pm. For your convenience, our phones are answered during lunch hours.

5. How do I schedule an appointment?

If you are a new patient please call our reception desk at 530-343-1200 to schedule an appointment. If you are a current patient you can either make your own appointment online (Click here) or call our reception desk.

6. Do you have same day/walk-in appointments?

Appointments are always necessary to see the doctor. For urgent medical matters please call us as early as possible so that we can see you the same day. Please remember that prescription refills, referral requests and some medical questions can be handled by secure email through the Patient Portal. We will always do our best to accommodate our patients.

7. Do you have a cancellation policy?

Our cancellation policy requires a 24 hours notice prior to the scheduled appointment time. There is a $25 charge for missed appointments, appointments cancelled with less than 24 hours notice or a "no-show". There is a four hour notice required for appointments booked and canceled in the same day.

8. What should I bring to my appointment?

At each appointment please bring your drivers license, insurance card(s) for insurance verification and the required patient forms. A list of the new patient forms are available for printing here.

9. What should I do if the office is closed and I need to speak with the doctor?

In the event of an emergency call 911 for assistance. If you need to speak urgently with the physician and the office is closed, please call the office number and it will forward your call to my cell phone. Please leave a detailed message. If your call has not been returned within 20 minutes please call again. Occasionally, in Chico, calls seem to get lost in the "great beyond." If the call is pertaining to non urgent matters such as prescription refill requests, test results please contact us by email or call during regular office hours. Please allow 24 hours for processing of all email requests. Appointments can be rescheduled online.

10. How can I get a prescription refill?

Our physician provides prescriptions with a specific number of refills. We recommend that the day you receive your last refill from your pharmacy you contact our office by email or schedule your next appointment so the physician can evaluate how you are responding to the medication and make adjustments as needed. Prescription refills can be requested by contacting your pharmacy. We also recommend requesting your refill when you have 5 days remaining on your current prescription.

11. Where do I call for billing questions?

Please contact our front office at 800-808-7913 if you have any billing questions